Refund policy
What is Epicuren®'s return policy?
General Return Guidelines:
- Eligibility: You may request a return for any item(s) within 30 days of the purchase date for a full refund of the purchase price (less shipping), as long as it was purchased directly from our website, epicuren.com .
- Time Frame: Packages must be received within 30 days of the RA creation date to be eligible for a refund; otherwise, they will be disposed of.
Items Not Eligible for Refund:
- Products where 30% or more of the product has been used.
- Products purchased more than 30 days from the purchase date.
- Accounts exceeding six returns per year.
Return Shipping Labels:
Epicuren® will provide a return shipping label only under the following circumstances:
- Incorrect products were shipped.
- Products received were damaged.
- Products received were defective.
For all other return requests, freight costs will be the purchaser's responsibility.
Returns will not be accepted without a return authorization number. Email our Returns Department at returns@epicuren.com or contact our Customer Service Team at 800.235.1217, Monday through Friday, 8 am-4 pm PST, and we will happily provide a return authorization number and instructions for the return package.
Returning Items Purchased from Other Sellers:
Please note that a valid order number from epicuren.com is required for all returns.
If your item was purchased through another seller, please contact them directly for assistance, as their return policies are separate from Epicuren® Discovery.
Discretionary Rights:
Epicuren® Discovery reserves the right to determine the acceptability of all returns and order replacements at its sole discretion.
If you have any questions or need assistance with your return, please don’t hesitate to contact us.
Thank you for choosing Epicuren Discovery. Please let us know if there’s anything else we can assist you with.